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Refund Policy

You can request a refund within 7 days of activation if Great IPTV doesn't work for you and we can't fix it.

Summary: if Great IPTV doesn't work for you and our support team can't fix the problem, you can ask for a refund within 7 days of activation. Send your order ID and a short description of the problem; approved refunds go back to the original payment method.

When you can get a refund

You can request a full refund within 7 days of the date your login was activated if:

  • the service does not play on your device or connection, and
  • you contacted support about the problem, and
  • we were unable to fix it within a reasonable time (usually 24 hours).

We ask you to contact support first because most problems — a mistyped login, a Wi-Fi issue, an app setting — can be fixed in minutes. If we can't fix it, we refund you.

When a refund doesn't apply

  • More than 7 days have passed since activation.
  • You simply changed your mind after using the service normally. The free 24-hour trial exists so you can decide before paying.
  • A single channel or event was unavailable while the rest of the service worked. We'll try to restore it, but individual channels and events can't be guaranteed.
  • The account was shared beyond its connection limit, resold or used in breach of our terms.
  • The problem is caused by your internet provider or equipment and you declined the fixes we suggested.

How to ask for a refund

  1. Message us on WhatsApp or Telegram, or email [email protected].
  2. Include your order ID (it starts with GIO-), the email used to order and a short description of the problem.
  3. We reply within one business day and, if the refund is approved, process it straight away.

How long refunds take

We send approved refunds within 3 business days. Depending on your bank or PayPal, the money usually appears within 5–10 business days after that. Partial refunds may be offered for multi-month plans when the problem started part way through the first 7 days.

Upgrades and renewals

Plans never renew automatically, so there is nothing to cancel. If you upgrade the number of connections, the 7-day window starts from the original activation date.

Questions

Contact us any time on the contact page. Support is available 24/7.